Receiving technical support requests, feedback and service complaints
Under Article 31 of Decree No. 52/2013/ND-CP and the Law on Protection of Consumers’ Rights, Hemidi establishes a transparent complaint resolution procedure to safeguard the lawful rights and interests of Customers using Selling Sync services.
Customers may submit feedback or complaints concerning software quality, data synchronization incidents or service fees through the following official channels:
- Dedicated support email: contact@hemidi.com
- Technical support hotline: (+84) 96 5096 039
- Address for in-person submissions: Hemidi Joint Stock Company, 483 Nguyen Oanh, Go Vap Ward, Ho Chi Minh City, Vietnam.